Returns & Refund Policy

Replace this template with the actual policy that matches your TikTok Shop / direct-sales operations.

Eligibility

Define the return window, item condition, proof-of-purchase requirements and excluded items.

Damaged or incorrect items

Explain how customers should report transit damage, missing parts or incorrect goods.

Refund timing

State processing times and refund method.

Marketplace orders

Orders placed through TikTok Shop or other marketplaces may be subject to platform-specific return procedures.